Network Support (Arizona only)

In addition to on-call technical support, Image One network services include scheduled weekly visits from an assigned support technician. Your Image One representative will provide the additional level of support that comes from a single point of contact, and personal familiarity with your system and your business.

Our network support packages include the following services:

• On-call technical support
• Software installation and configuration
• Software license management
• Network hardware installation
• Troubleshooting hardware and software problems
• Internet connectivity management
• Systems analysis and consultation
• On-site training for OS and network operations
• Backup and disaster recovery planning

Network support services include LAN and WAN administration for:

Servers NT Linux Mac Win2000

Workstations Win9x NT Linux Mac Win2000

Basic 20 Network Support 20 hours of technical support per quarter.

Basic 30 Network Support 30 hours of technical support per quarter, and Managed Web Site Hosting for 1 domain name and 6 email addresses.

Basic 40 Network Support 40 hours of technical support per quarter, and Managed Web Site Hosting for 2 domain names and 12 email addresses.

Network Design & Configuration

Whether you're planning your first network or upgrading your current infrastructure, our Image One network specialists have experience in all aspects of network design and implementation. We can provide full implementation support, including hardware installation and on-site training for your network administrator, or help you design a plan for your own IT staff to execute.

Network Design Services All aspects of infrastructure planning, including needs analysis, requirements definition, network design, and security planning for wired and wireless solutions, WAN to LAN, remote access, or virtual private networks.

Network Installation Services Installation and configuration of network hardware (servers, hubs, routers, workstations), and on-site training.

Technical Support

More than the typical telephone help desk, Image One's support center offers knowledgeable and experienced technicians, available on-call whenever you need help.

Perfect for small businesses that need reliable and responsive IT support, our highly qualified technical team is available to provide general troubleshooting and support for your workstation, web site, or network problems. In addition to general service and support, we can handle your server and workstation upgrades, software installation, system backup and disaster recovery, and virus recovery.